About Us
We’re a grilling tools company founded by a firefighter who believes safety should always come first. Just like in the fire service, we’re here to protect what matters most around the grill.
We’re a grilling tools company founded by a firefighter who believes safety should always come first. Just like in the fire service, we’re here to protect what matters most around the grill.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do however offer a 30 day satisfaction guarantee on your first purchase. This applies to used and unused items. If you are not 100% happy with your purchase, just let us know and we will assist. Send your product(s) back to us, and upon arrival we will issue the refund. We do not cover the cost of return shipping
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@grillrescue.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@grillrescue.com and send your item to: GRILL RESCUE LLC, 1007 South 12th Street. Watertown, WI 53094, United States.
Shipping
To return your product, you should mail your product to:
GRILL RESCUE
1007 South 12th Street
Watertown, WI 53094
Please Include:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will NOT be included in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.